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For questions, feature requests, or bug reports, please feel free to contact us. We'll respond within 2 business days.
FAQ
How do I cancel my Pro subscription?
You can cancel anytime from "Subscription Management" in Settings. You'll continue to have access to Pro features until the end of your billing period.
My microphone isn't working / the tuner doesn't respond
Please allow microphone access in your browser settings. In Chrome, click the icon to the left of the address bar → 'Site settings' → set 'Microphone' to 'Allow'.
Can I transfer my practice data to a new device?
v3 practice loop records are saved in the browser on this device. Signing in or subscribing to Pro does not sync or automatically restore them. Before changing devices or clearing browser data, export JSON / CSV from the Record screen and keep the files. These exports are for safekeeping; restoring or importing them on a new device is not yet supported. Pro cloud sync covers v2 practice records and settings. Synced v2 data is available with the same account. Guest v2 data is not synced automatically.
What instruments are supported?
We support 11 instruments: Flute, Clarinet (Bb), Oboe, Bassoon, Saxophone (Alto Eb / Tenor Bb), Trumpet (Bb), Horn (F), Trombone, Euphonium, and Tuba (Bb/C).
Can I get a refund?
We consider refunds for technical issues such as duplicate charges, or cancellations within 72 hours of the initial subscription. Please see our Refund Policy for details.